Technology Overview

Flexibility:
Dial-up dictation and Internet-based imports of virtually any file format
Automated remote delivery via printer, e-mail, or web based downloading
Compatible with PDA’s, Tablet PC’s and Digital Portables
Compatible with all digital recording devices and protocol’s
Demographic and bar code integration
Remote dictation server

Scalability:
Capable of handling an unlimited number of calls simultaneously
SAN scalable to 240 terabytes
Support, Q/A and software development teams staffed for growth
2,340,473 jobs yearly, totaling 7,833,400.9 minutes of dictation, utilizing 10.33 lines per minute
80,919,031 lines of transcription processed through the platform in 2006

Security:
Permission Driven
HIPAA Compliant
Redundant Firewalls
128 bit encryption
Audit Trails

Reliability:
Redundant Telephone and Internet to multiple carriers
Database (SQL Server) and Web servers clustered for load balance and fault tolerance.
24×7 system monitoring
Fully redundant Disaster Recovery Site (exceeds Federal standards)

Support:
In-House IT development & support staff
Live Help Desk with 24 x 7 coverage
Dedicated, fully staffed QA Department
Dedicated account managers
Comprehensive training program on startup
Ongoing system enhancements & support

Reporting:
Comprehensive reporting including job status, work volume, and TAT
33 pre-designed reports
Custom Reporting available

Maturity:
The Sten-Tel Workflow application was patented in 1997.
Fully staffed software development team whose sole purpose is to refine and enhance the application.
Many of our enhancements have developed from the direct requests and specific needs of our customers.

Vision:
Sten-Tel was among the first Service Providers to develop web based accounting applications as well as e-signature and exported billing capability to QuickBooks
We are constantly forging strategic relationships with companies such as:
- Interfix (ADT/EMR Interfacing)
- MultiModal (Voice Recognition)
Always developing ways to increase and enhance the functionality we bring to our partners.